If your team’s online collection is still open, the team manager can make certain changes through the client portal.
The following order details can be edited:
The following changes cannot be made through the client portal and must be communicated clearly to the sales rep before the store closes:
The following order details can be edited:
- Sizing: For example, switching an item from a Medium to a Large
- Fit: For example, switching from a Men’s fit to a Women’s fit
- Printed number: For example, changing a player number from 17 to 77
- Printed name: For example, correcting a teammate’s last name
The following changes cannot be made through the client portal and must be communicated clearly to the sales rep before the store closes:
- Changing the quantity of items purchased
- Changing the type of item purchased
When your collection is live and your teammates are ordering, your captain/team manager should have access to a client portal. On that platform, under the 'orders' tab, you should see all the completed transactions, like so:
Clicking the edit icon on the left hand side will bring up this menu, where you can complete the required edits:
After hitting 'save' the changes will update. Please note, this will not update the email receipt that the player will have already received, but will update what is produced and sent.