---
title: How can I ensure that I receive emails or updates from BE Ultimate about my order?
description: Sharing information about how to ensure our customer success, or order update, emails reach your inbox.
---

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1. [Help Center](https://knowledge.beultimate.com/knowledge?hsLang=en)
2. [Team Orders - Captains](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en)
3. [Getting Started](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#getting-started)

# How can I ensure that I receive emails or updates from BE Ultimate about my order?

## Sharing information about how to ensure our customer success, or order update, emails reach your inbox.

The best way to ensure that you are going to be receiving BE Ultimate emails is to 'whitelist' our domain (@beultimate.com) with your email provider. Here are some instructional links for how to do that with some popular providers:

\- [Gmail](https://support.google.com/a/answer/60752?hl=en)

\- [Outlook](https://support.microsoft.com/en-us/office/add-recipients-to-the-safe-senders-list-in-outlook-be1baea0-beab-4a30-b968-9004332336ce)

This, in theory, should help keep our emails out of your spam folder.

In addition, do ensure that our domain is set up to land in your primary inbox rather than a promotional sub-box. 

Doing this should ensure that our emails arrive in your inbox first time round.

- [Team Orders - Captains](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#main-content)

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