Sharing information about our refund and return policy.
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@beultimate.com. If your return is accepted, you will be required to ship, according to our instructions, at your expense, the items back to us. Items sent back to us without first requesting a return will not be accepted. When shipping products back please value each item at $5.00.
Please note that orders that do not fall under any other category for refund/return will be subject to a sample restocking fee of 25%.
You can always contact us for any return questions at info@beultimate.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have an issue that you'd like to bring to our attention directly, please consider creating a ticket directly using this form.