Sharing information regarding problems relating to the sizing of our apparel.
With custom apparel, there's always a chance that things can go wrong. We're here to help if that is the case!
If the problem has occurred on our end then we will offer a Full Return and Re-Do, a Full Return and Refund, or a Partial Refund.
You will likely qualify for this if the received item varies from our publicized size chart by more than 2.5% on any given measurement, or 0.5", whichever is larger.
If the item matches our size charts but you wish to exchange sizes, we still have some options for you. Please note that these will only be possible if the gear is brand new, and unworn.
We can offer a Switch (where you would return the item at your own cost and we would Re-Do the order at a 75% discounted rate). Please note that you would also be responsible for covering the shipping cost of the new item to your address.
We can also offer a Return, where you can return the item to us (at your own expense) within 3 business days, for a full refund minus a 25% (of retail price) restocking fee.
Please note that as time goes on and the apparel is worn and used, our ability to help with any issues becomes less and less. Any and all issues must be shared with us as early as possible and for any return or refunds the issue must be shared within 3 days of receiving the item. We strongly encourage teams and players to verify the gear has arrived correctly before making use of the apparel.
If you have an issue that you'd like to bring to our attention directly, please consider creating a ticket directly using this form.