Sharing information regarding problems relating to the sizing of our apparel.
With custom apparel, there's always a chance that things can go wrong. We're here to help if that is the case!
If the problem has occurred on our end then we will offer a Full Return and Re-Do, a Full Return and Refund, or a Partial Refund.
Please note that all errors must be reported within 3 days of reception of the apparel in order to qualify for any form of reimbursement. We strongly encourage teams and players to verify the gear has arrived correctly before making use of the apparel.
You will likely qualify for this if the received item varies from our publicized size chart by more than 2.5% on any given measurement.
If the item matches our size charts but you wish to exchange sizes, we still have some options for you. Please note that these will only be possible if the gear is brand new, and unworn.
We can offer a Switch (where you would return the item at your own cost and we would Re-Do the order at a 75% discounted rate). Please note that you would also be responsible for covering the shipping cost of the new item to your address.
We can also offer a Return, where you can return the item to us (at your own expense) within 3 business days, for a full refund minus a 25% (of retail price) restocking fee.
If you have an issue that you'd like to bring to our attention directly, please consider creating a ticket directly using this form.