--- title: What if there is a problem with the design of my apparel? description: Sharing information regarding problems relating to the design of your apparel. --- [Skip to content](https://knowledge.beultimate.com/knowledge/what-if-there-is-a-problem-with-the-design-of-my-apparel#main-content) English Show submenu for translations ![BE Ultimate One Color Lateral-3-1-1](https://knowledge.beultimate.com/hs-fs/hubfs/BE%20Ultimate%20One%20Color%20Lateral-3-1-1.png?width=200&height=40&name=BE%20Ultimate%20One%20Color%20Lateral-3-1-1.png) - [Help Center](https://knowledge.beultimate.com/knowledge) Open main navigation Close main navigation - [Help Center](https://knowledge.beultimate.com/knowledge) - English Show submenu for translations - Go to beultimate.com Go to beultimate.com How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://knowledge.beultimate.com/knowledge?hsLang=en) 2. [Errors, Returns, and Care Instructions](https://knowledge.beultimate.com/knowledge/errors-returns-and-care-instructions?hsLang=en) 3. [Tickets or Issues](https://knowledge.beultimate.com/knowledge/errors-returns-and-care-instructions?hsLang=en#tickets-or-issues) # What if there is a problem with the design of my apparel? ## Sharing information regarding problems relating to the design of your apparel. With custom apparel, there's always a chance that things can go wrong. We're here to help if that is the case! *If the problem has occurred on our end* then we will offer a **Full Return and Re-Do**, a **Full Return and Refund**, or a **Partial Refund, **whatever suits your team best. You will likely qualify for this if the received item differs from the confirmed test prints that your captain approved.  *If the item matches the test prints, but you remain unhappy*, we still have some options for you. We can offer a **Switch** (where you would return the item at your own cost and we would Re-Do the order at a 75% discounted rate). Please note that you would also be responsible for covering the shipping cost of the new item to your address.  We can also offer a **Return**, where you can return the item to us (at your own expense) within 3 business days, for a full refund minus a 25% (of retail price) restocking fee.  **Please note that as time goes on and the apparel is worn and used, our ability to help with any issues becomes less and less. Any and all issues must be shared with us as early as possible and for any return or refunds the issue must be shared within 3 days of receiving the item. We strongly encourage teams and players to verify the gear has arrived correctly before making use of the apparel.** **If you have an issue that you'd like to bring to our attention directly, please consider [creating a ticket directly using this form](https://share.hsforms.com/1JPh1IL3zQC2leEoJ9Zi8yA3xlgg). ** - [Team Orders - Captains](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#main-content) - [Getting Started](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#getting-started) - [Product Information](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#product-information) - [Timeline and Turnaround](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#timeline-and-turnaround) - [Pricing and Payment](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#pricing-and-payment) - [Designs](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#designs) - [Ordering Methods](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#ordering-methods) - [Shipping and Delivery](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#shipping-and-delivery) - [Uniform Guidelines and Approved Vendor status](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#uniform-guidelines-and-approved-vendor-status) - [Printed Panels](https://knowledge.beultimate.com/knowledge/team-orders-captains?hsLang=en#printed-panels) - [Team Orders - Players](https://knowledge.beultimate.com/knowledge/team-orders-players?hsLang=en#main-content) - [Ordering](https://knowledge.beultimate.com/knowledge/team-orders-players?hsLang=en#ordering) - [Reception](https://knowledge.beultimate.com/knowledge/team-orders-players?hsLang=en#reception) - [Sizing](https://knowledge.beultimate.com/knowledge/sizing?hsLang=en#main-content) - [Sizing/Fit Updates](https://knowledge.beultimate.com/knowledge/sizing?hsLang=en#sizing-fit-updates) - [About the Company](https://knowledge.beultimate.com/knowledge/about-the-company?hsLang=en) - [Errors, Returns, and Care Instructions](https://knowledge.beultimate.com/knowledge/errors-returns-and-care-instructions?hsLang=en#main-content) - [Washing and product care](https://knowledge.beultimate.com/knowledge/errors-returns-and-care-instructions?hsLang=en#washing-and-product-care) - [Tickets or Issues](https://knowledge.beultimate.com/knowledge/errors-returns-and-care-instructions?hsLang=en#tickets-or-issues) - [Policies](https://knowledge.beultimate.com/knowledge/errors-returns-and-care-instructions?hsLang=en#policies) - [Tournaments, Fundraising, and Fan Store](https://knowledge.beultimate.com/knowledge/tournaments-fundraising-and-fan-store?hsLang=en) - [Sponsorships, Coupons, Gift Cards, and Promotions](https://knowledge.beultimate.com/knowledge/sponsorships-coupons-gift-cards-and-promotions?hsLang=en) - [Shipping, Duties, and Taxes](https://knowledge.beultimate.com/knowledge/shipping-duties-and-taxes?hsLang=en) - [Retail Purchases](https://knowledge.beultimate.com/knowledge/retail-purchases?hsLang=en) [![Chill listening crop-3](https://knowledge.beultimate.com/hs-fs/hubfs/BE%20Ultimate%20One%20Color%20Lateral-2.png?width=118&height=24&name=BE%20Ultimate%20One%20Color%20Lateral-2.png "Chill listening crop-3")](https://beultimate.com) Help Center - Our mission is to enable and inspire athletes, trainers, coaches, and teams to be Better than Ever. 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