Sharing information regarding our Terms and Conditions.
Implicit Agreement
Any purchase of BE Ultimate apparel products is bound by the terms and conditions as laid out below.
Please note that all errors must be reported within 3 days of reception of the apparel.
Timeline
In ordering custom jerseys, the most complicated part is dialing in on the timeline. We try to make it as clear as possible when you can expect your delivery by and we back those timelines with a money-back guarantee.
When placing your team order, your sales rep will be able to quote a guaranteed timeline.
If we are a day late, we will allow you to choose between:
- A 50% refund on the items that arrived late (no return necessary).
- A 100% refund on the unworn garments, after being returned back to BE.
The guarantee is based on a reasonable allotted time for confirmation of the Test Printed Panel process. Any delays of over 24 hours when confirming Printed Panels will delay the production and guaranteed delivery timeline.
The guarantee does not cover shipping delays occurring while in the hands of the last-mile delivery courier. Example: if BE chooses 2-day shipping and the expected delivery deadline is before 6 weeks, but the courier company delivers after 4 days and then falls outside the 6 week timeline, the six-week guarantee will not be valid.
Colors
If you need us to print a specific color for your custom apparel, please be prepared to purchase a BE Ultimate color chart (you can speak to your sales rep to coordinate that).
We can attempt to match as closely as possible if you provide us with the Pantone PMS Color. Please be forgiving if our best attempt at a match isn't as close as you like. Keep in mind that only Pantone PMS colors from a certified Pantone PMS booklet can be used.
Sizing and Product Variation
Inherent with custom apparel via sublimation, sizing can change up to 2.5% between garments. If the garment is severely over- or undersized in comparison to our sizing charts or samples, we will either reimburse 50% of the cost of the garment or replace the garment for you.
Quality of Work and Product Endurance
Our products should last through any regular Ultimate conditions. We use some of the most advanced fabrics and flat-lock stitching to ensure the durability and long-term performance of our fabrics and seams.
Customization Flaw
If any of the customization you entered for your order is printed incorrectly on our end, we will replace the garment for you.
Printed panel
If a flaw in the artwork or colors is noticeable on the printed panel provided, and the customer approves it (which they must in order for production to continue), the customer waives their right to claim any recourse based on those noticeable errors.
It is the customer’s responsibility to check over the printed panel thoroughly and bring any issues to BE Ultimate's attention before entering full-scale production.